James Kramer 24/45 Moray Street, New Farm, QLD 4005, Australia tel: +61 403 314 368

Date of Birth

3 April 1967

 

Languages

English, French and German (fluent)

 

Employment Eligibility

Australia, Canada, European Union (Canadian and German citizenship)

 

Education

International MBA (Top Academic Honours) Universitˆ© d’ÄôOttawa         1996-1997

Honours Business Administration (Dean's Honours) University of Western Ontario

(London, Canada - included exchange studies in Belgium & France)       1986-1990

Honours Secondary School Diploma Neuchˆ¢tel Junior College (Switzerland)      1986

 

Industries

Information Technology ’Äì start-up strategies, business case development, on-line marketing, project management, business process re-engineering.

Financial Services ’Äì strategy, stockbroking, international insurance and lending.

International Trade ’Äì market entry strategies, partner & opportunity identification.

 

Key Consulting / Professional Experience

Logica Consulting (Sydney)       1999 to present

On-line financial services: Creation of vision       Oct 2000 to present

James is currently engaged with a multinational joint venture positioning a new offering in on-line banking/stockbroking. James’Äôs role is to help the CEO create a vision for the regional offering that will engage employees and clients alike. The CEO will also leverage the vision to position the Australian office as the innovator and initiator within the organisation.

 

IT startups: Revenue models, marketing strategies and value propositions        June & Sept 2000

James has worked with two "dotcom" startups including an ASX-listed company. Both companies sought assistance understanding their competitive environments, positioning value propositions for their target markets and developing sustainable business models.

James’Äô key project contributions included:

¬…       Managing work streams focused on the customer experience and marketing plans.

¬…       Developing models including revenue, potential target markets and client acquisition costs.

¬…       Developing straw models of the desired customer experience and a methodology for engaging appropriate input and feedback from internal and external stakeholders.

The key achievement in both cases was demonstrating the non-viability of the clients’Äô existing sales, revenue and operational models together with deliverables to support adopting the viable alternatives proposed.

Major Resource Company: Business Cases to develop IT infrastructure   July-Sept 2000

James provided one of Australia's largest resource companies with an "as is" assessment of its Remote Access System (RAS) and drafted a case for action to support desired enhancements and improvements. This work led to a much more comprehensive team project to develop a business case for a migration from Windows NT to Windows 2000, including the subsequent selection phase to determine the most appropriate implementation alternative.

Major Stockbroker:   Strategic Business and Process Re-engineering      Sept 1999-April 2000

          CRM Software Selection and Process Redesign

A major Australian stockbroker’Äôs legacy order management system was resulting in sub-optimal productivity, considerable rework and excessive administration. The organisation requested help to clearly understand areas for business improvement with data to support potential savings.

James’Äô key contribution to the project included:

¬…       Synthesising key global trends in the financial services industry and their likely impact on the business, establishing strategic alternatives in the emerging environment.

¬…       Managing the stream of work involving process mapping and redesign, including facilitation of workshops to fine-tune the model and transition the client to its new environment.

¬…       Identifying productivity improvement opportunities through process mapping and redesign.

The success in the above project allowed the team to identify how a CRM (Customer Relationship Management) system could provide key productivity improvements to the organisation. The CRM follow-on work included identifying precise customer management needs, selecting a ’Äòbest fit’Äô vendor, and redesigning processes to tailor the value proposition to end clients. James planned and managed the workflow redesign to develop a flexible, enterprise-wide solution meeting national & global requirements.

Major Public Hospital: In-depth review and analysis of hospital operations      May-Aug 1989

James reviewed patient utilisation of hospital services with the ultimate deliverable being a case for additional funding presented to Minister of Health. The hospital successfully leveraged James’Äô report to attract the funding required to service the needs of its catchment area.

 

Other Experience

Information Industries Board (Brisbane)        1997-1999

Manager ’Äì Trade and Investment

The IIB is an agency whose mission is to grow Queensland’Äôs IT industry. James moved to Australia in July 1997 to accept a contractual consulting position with the IIB and later assumed a full time role managing the IIB’Äôs trade and investment activities. This predominantly involved providing companies with consultative advice to support development of appropriate product, marketing and overall business strategies, including trade strategies in preparation for missions to key industry events such as CeBIT and Comdex.

Export Development Corporation (Ottawa, Canada)          1990-1996   

Financial Services Manager, Information Technologies Team     

James held successively progressive positions over his six years with Canada’Äôs largest export credit and trade finance institution. In his most senior role as Financial Services Manager, James provided and marketed tailored risk management & financial services to Canada’Äôs Information Technology (IT) sector exporters. James was also involved in a number of special projects:

¬…       James was part of the client-side project team that worked with a top-tier consulting company to re-engineer the entire organisation in a transition from market to industry-based focus. James subsequently became part of the pilot team that helped roll out the new organisational structure and methodologies to the rest of the company.

¬…       James played a contributing role in developing EDC's Credit Administration System (CAS), a replacement for the physical file system used for approving and managing some $500 million in international risk exposure. James subsequently helped develop an Expert System that automates approvals for exposures within a defined range of acceptable risk parameters.

¬…       James was also part of a core team chosen to evaluate and select a document management solution for the organisation.

Other skills

Advanced computer literacy on Macintosh and PC (DOS/Windows) platforms, including extensive experience with most common office applications and graphics/layout software.

References available on request

This CV was last updated in December 2000.